Refund policy

You have 30 days from delivery to contact us about a return or exchange.

Damaged, defective, or wrong item
Email hello.frenchiemania@gmail.com with your order number and clear photos. We will offer a free replacement or a full refund including the shipping you paid for that order. If we ask you to send the item back, we will cover return postage for these cases.

Change of mind
Items must be unused and in original condition. Please email us before returning.
• We refund the product price only.
• Outbound shipping paid at checkout is not refundable.
• Return shipping is your responsibility.
Where we offer store credit instead of a card refund, we will say so when we reply.

Exchanges
• If we are fixing our mistake (wrong or damaged item): we cover return and re-ship.
• If it is a change of mind: you cover return shipping, and the flat outbound shipping rate applies again to the replacement shipment.

Cancellations
You can cancel only before we confirm the order has been placed with our supplier or shipped. After that, the return rules above apply.

Contact: hello.frenchiemania@gmail.com — we reply within 1–2 business days (not weekends or public holidays).